Contact our support service using the emergency number shown on the installation and on this page. Emergency support is available 24 hours a day, every day of the year.
Frequently asked questions
Breakdowns and emergencies
Stay calm and use the alarm button, following the instructions displayed in the cabin. Wait to speak with the assistance centre and follow its instructions. Do not force the doors or try to leave on your own.
No. A partly open door does not mean it is safe to leave. Stay in the cabin and wait for qualified personnel to assist you.
These situations are given priority. The usual arrival time is around one hour, but it may vary with location and travel conditions. The service operates 24 hours a day, 365 days a year.
The usual response time is 24 to 48 hours on business days, according to the contract terms. The time needed to restore operation depends on the fault and the availability of the required parts.
We assess the existing system, how it works and its compatibility with available communication networks. Where necessary, we recommend an update to ensure reliable communication with the assistance centre.